And so it begins.

I am finally starting to settle into my schedule and catch up on my online homework. My Disney class starts next week and I got my book for it in the mail yesterday. I feel like I’m finally in a routine! I work out in the mornings with Teresa in the fitness center. Then, I clean up and pack my lunch/dinner. I typically work from around noon until seven or later – it depends if it’s a six or eight hour shift. Then, return home to prepare to start all over again!

I want to share some of my favorite parts about work so far. First of all, I drive through the Walt Disney World gate almost every day. There is just something about it that makes it feel “magicial.” Second, The Barnstormer is most kids first rollercoaster. I’ve decided 35’’ height is between 3-5 years old. I love seeing the excitement on their face or the fear. Most of the kids that left the station with fear on their face come back ready to get back in line and ride again. There are a few that return to the station bawling. But I definitely enjoy seeing that burst of excitement.

Also, Disney trains the cast members to treat everyone as an individual first and then assist with any disabilities or language barriers. I encountered my first Make a Wish family that came to ride the rollercoaster and it was really touching to give them the first rows and let them stay on and ride a second time. It’s also really nice when guests call me by my name just as we acknowledge their birthday, engagement, or anniversary buttons.

The most important things we strive for are safety, courtesy, show, and efficiency – in that order. The four service basics are simple sentences and Disney posts them everywhere: I project a positive image and energy. I am courteous and respectful to all Guests, including children. I stay in character and play the part. I go above and beyond. And our common goal: We create happiness by providing the finest entertainment for people of all ages everywhere. That is my training summarized in a paragraph!

Not that I’m running out of things to blog about, but the days are not as new and exciting as the first days, so I’d love to hear if any of you have specific questions about the program, the parks, the area, anything. A questions answered blog will be interesting so ask away!

If you do not have a Google account with the capacity to leave comments, email questions to kimberly.tuttle@students.opsu.edu